Privacy Policy

Last updated: 25 October 2026

1. About this policy

Precision Writing Lab is operated by N.H KERR & C SHEN, a partnership with ABN 74 207 384 225 (we, us, our). This policy explains how we handle personal information in connection with our website, writing tuition, feedback and related services.

It applies to students, parents and guardians, prospective customers, schools, tutors and website visitors. Our privacy contact is admin@precisionwritinglab.com.

This policy explains our practices; it is not a request for blanket consent. Where consent is required for a particular activity, we will seek it separately. We comply with the privacy laws that apply to us.

2. Information we collect

Depending on your interactions with us, we may collect:

• Contact and enrolment details, such as names, email addresses, telephone numbers, year level and relevant school information.
• Writing submitted for feedback, drafts, assessments, tutor comments, progress records and learning goals.
• Communications with students, parents, guardians, schools and tutors.
• Learning-support information you choose to provide where it is relevant to the service. Some of this information may be sensitive, including health information. Please do not send medical records or other sensitive information unless it is needed and we have discussed how it will be handled.
• Billing and subscription information and transaction records needed to administer payments. Payments are processed through Stripe. Please do not send payment-card details by ordinary email.
• Technical information associated with visiting our website or using its embedded services. Our cookie and technology arrangements are described below.

We collect information directly from you where practicable, including through enquiries, enrolment, lessons and submitted work. We may also receive relevant information from a parent or guardian, a school or a tutor with appropriate authority. We use only information reasonably needed for the relevant purpose. If necessary information is not provided, we may be unable to respond to an enquiry or deliver the requested service.

3. Children and young people

We aim to explain privacy choices in language students can understand and to collect no more information than is needed. Parents and guardians arranging services should have authority to provide the information they share.

Where consent is required, we consider the young person's understanding and capacity to make the relevant decision. Where they cannot give valid consent, we seek consent from a parent or guardian. We involve students in decisions affecting their information where appropriate; we do not assume that one fixed age determines every privacy decision.

Requests for access to a child's information are assessed with regard to identity, authority, the young person's capacity and the rights and safety of everyone concerned.

4. Why we use information

We use information to respond to enquiries; arrange and deliver tuition and feedback; understand learning goals and progress; communicate about the service; administer accounts and payments; maintain and improve our services; and meet applicable legal and safeguarding obligations.

We do not treat enrolment as permission for unrelated marketing, public use of student work or every possible disclosure. Where we need consent for another purpose, we will explain that purpose and seek it separately.

5. Student work and optional publication

Students retain ownership of their original writing. Submitting work for feedback does not transfer ownership to us.

We use submitted work to deliver and administer the requested service. Before using excerpts in public resources, promotional material or commercial publications, we will seek separate, specific permission from the appropriate rights holder and the parent or guardian where required. The request will explain the proposed material, purpose, audience and attribution or de-identification arrangements. Declining optional permission does not prevent a student receiving the core service.

You may withdraw optional permission for future use by contacting us. We will explain what can be removed or discontinued and any limits concerning material already distributed or published. This policy does not itself grant a licence for public or commercial reuse.

6. Who receives information

Where necessary for the purposes above, information may be shared with the tutors and staff delivering or administering the service; service providers supporting our operations; professional advisers; and authorities where required or permitted by law. Sharing with a school or other third party must have an appropriate basis, rather than being automatic on enrolment.

Our website is hosted by Squarespace, payments are processed through Stripe, and we store client information and submitted work in Google Drive. These providers handle information needed to supply their respective services.

We may use AI tools such as Claude or ChatGPT to assist with our work, but we do not upload identifying personal information, including student or client names, email addresses or other contact details. Material must first be reviewed and stripped of identifying details. This review needs to consider not only names and contact details but also school references, personal stories, combinations of facts, document metadata and other information that could identify someone indirectly. Removing a name alone does not necessarily make a piece of writing anonymous. Material that still contains identifying personal information must not be uploaded.

We do not sell, rent or trade students' identifiable personal information, provide it to data brokers or use it to target advertising at students.

7. Overseas processing

Our technology providers operate internationally, so personal information may be processed or stored outside Australia. Their published policies describe international processing: Google uses servers around the world; Squarespace processes information internationally, including in the United States; and Stripe identifies international transfers including to the United States and India. The locations involved depend on the provider, service and applicable arrangements. We do not represent that all information is stored only in Australia.

For further information, see the Google Privacy Policy, Squarespace Privacy Policy and Stripe Privacy Policy.

Where we disclose information overseas, we take the steps required by applicable privacy law. This policy does not ask you to waive protections relating to overseas disclosure.

8. Cookies and marketing

Our Squarespace website uses cookies and similar technologies to support website functions and analytics. Squarespace analytics activity logging is enabled and may record information about visits, such as pages viewed, device and browser information and IP addresses. Our current website settings do not restrict non-essential cookies or display a cookie-consent banner, so analytics cookies may operate without a prior on-site opt-in. Embedded Stripe services may also use cookies or similar technologies under Stripe’s policies.

You can manage cookies through your browser, although disabling some cookies may affect website functionality. Where we send marketing communications, we do so consistently with applicable law and provide a way to unsubscribe. You can also contact us to opt out. Necessary service communications, such as lesson arrangements, are separate from marketing.

9. Security and retention

We store client information and submitted work securely in Google Drive and take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No online service can guarantee absolute security.

We retain information for as long as it is reasonably needed for the purpose for which it was collected, or to meet applicable legal, accounting and dispute-resolution requirements. When information is no longer required and there is no lawful reason to retain it, we take reasonable steps to delete or de-identify it.

We assess suspected data breaches and take action appropriate to the circumstances, including notifications where required by applicable law.

10. Access, correction and deletion requests

You can contact us to request access to, or correction of, your personal information, or to ask about deletion and withdrawal of consent. We may need to verify your identity and authority before responding. Some records may need to be retained, and access may be limited where permitted by law, including to protect another person's privacy. We will explain any applicable limitation and the available complaint process.

We will respond within a reasonable period and keep you informed if more time is needed. There is no charge to make an access or correction request. If any permitted charge for providing access is proposed, we will explain it beforehand.

11. Privacy complaints

Please contact admin@precisionwritinglab.com with the details of your concern and how you would like us to resolve it. We will review the complaint, respond within a reasonable period and keep you informed if more time is needed.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner to ask about your options: oaic.gov.au/privacy/privacy-complaints. Its jurisdiction depends on the circumstances and the laws applying to the organisation.

12. Updates

We may update this policy to reflect changes in our services or legal obligations. The current version and its date will be available here. Where a change requires a new notice or consent, we will provide or obtain it as required. An update does not retrospectively authorise unrelated uses of information already collected.